Gaeline Phipps

Galileo Galilei is credited with writing “In ques­tions of science, the authority of a thousand is not worth the humble reasoning of a single individual.”

Twenty years on since the advent of Google, com­plainants and patients are more easily able to find out about their condition and its best treatment

Twenty years on since the advent of Google, com­plainants and patients are more easily able to find out about their condition and its best treatment

Only a fraction of the patients who experience iatrogenic injury or perceive they had poor care actually make a complaint. Wellington barrister Gaeline Phipps looks at the data, and the effect your complaints policy and complaint handling can have

Only a fraction of the patients who experience iatrogenic injury or perceive they had poor care actually make a complaint. Wellington barrister Gaeline Phipps looks at the data, and the effect your complaints policy and complaint handling can have

Medical practice, both conventional and unconventional, is uncertain; sharing the reality of imperfection with your patient enhances the chance for review and, maybe, more effective, life-saving treatment, writes Wellington barrister Gaeline Phipps

A tribunal decision sees a UK doctor working in a resource-constrained environment struck from the medical register. This could happen in New Zealand