Responding to complaints in the online world of easy access to information

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Responding to complaints in the online world of easy access to information

Gaeline Phipps

Gaeline Phipps

Laptop man
A poorly considered response to a complaint can easily see you found out in today’s online environment

MEDICOLEGAL

In seconds, online searches can give a patient information about their condition, the ideal treatment and outcome, and, sometimes, the professional history of their doctor. Wellington barrister Gaeline Phipps explains how to move with the times

Twenty years on since the advent of Google, com­plainants and patients are more easily able to find out about their condition and its best treatment.