Only a fraction of the patients who experience iatrogenic injury or perceive they had poor care actually make a complaint. Wellington barrister Gaeline Phipps looks at the data, and the effect your complaints policy and complaint handling can have
Being the subject of a patient’s complaint to the health and disability commissioner can feel overwhelming and catastrophic, says lawyer Bill Manning
Only a fraction of the patients who experience iatrogenic injury or perceive they had poor care actually make a complaint. Wellington barrister Gaeline Phipps looks at the data, and the effect your complaints policy and complaint handling can have
In the #metoo era of heightened awareness of sexual abuse by people in positions of power, the Medical Councilis revising its guidance on sexual boundaries for doctors
Medical practice, both conventional and unconventional, is uncertain; sharing the reality of imperfection with your patient enhances the chance for review and, maybe, more effective, life-saving treatment, writes Wellington barrister Gaeline Phipps
Following Gaeline Phipps’ recent article on the Hadiza Bawa-Garba case in the UK (“The risk of being left carrying the can for errors due to resource constraints”, New Zealand Doctor, 20 June), Rebecca Imrie, regional general manager Australia and New Zealand for the Medical Protection Society seeks to highlight MPS’ views regarding the case’s ramifications for doctors here
Specialist GP Nikki Vadgama provides some tips to make your next paediatric eczema consult easier. She includes a review of new guidelines, resources, websites and medications for paediatric eczema management