HDC: Statutory powers to investigate crucial to role

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HDC: Statutory powers to investigate crucial to role

Morag McDowell
Stethoscope CR Markus Frieauff on Unsplash
The value of an HDC investigation lies in assuring accountability and quality improvement in healthcare [Image: Markus Frieauff on Unsplash]

Responding to a letter from Wellington general practice academic Ben Gray, Morag McDowell addresses the role of HDC investigations in protecting consumer rights and enhancing healthcare quality despite a rise in complaints and ongoing systemic challenges

Significant increases in complaints and the seriousness of many complaints indicate that the code is as relevant now as the day it came into force