Surging complaints reflect growing consumer concerns

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Surging complaints reflect growing consumer concerns

Morag McDowell
Lego woman CR Jackson Simmer on Unsplash
Health system overload is shattering workforce and patients alike [Image: Jackson Simmer on Unsplash]

Complaints to the health and disability commissioner have escalated by 40 per cent over the past four years. Morag McDowell discusses the challenges in advocacy

How do we advocate for consumer rights to be upheld, elevate the consumer voice and improve the system within the current environment? The health