The first time dealing with the ‘trust vacuum’ in healthcare

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First time

The first time dealing with the ‘trust vacuum’ in healthcare

22 November 2023

Jo Scott-Jones

Wednesday 22 November 2023, 12:20 AM

The “strongman” approach is rarely seen in its extreme in community practice, but there are hints of its existence [Image: Alora Griffiths on Unsplash]

Specialist GP Jo Scott-Jones looks at ways to maximise trust in the patient–doctor relationship, during a period of general mistrust among society

Key actions, Understand the factors that underpin the trust vacuum, so you can help fill it. Connect with patients using empathy, compassion and cultural compete, Pract Green w Pale Yellow

General Practice

References

1. Lee CHJ, Sibley CG. Attitudes toward vaccinations are becoming more polarized in New Zealand: Findings from a longitudinal survey. EClinicalMedicine 2020;23:100387.

2. Castles B. Why are natural health products so popular? consumer.org.nz

3. Gittins D. The growing trust vacuum. The Chimes, 9 March 2017.

4. Lacey C, Huria T, Beckert L, et al. The Hui Process: a framework to enhance the doctor-patient relationship with Māori. N Z Med J 2011;124(1347):72–78.

5. Medical Council of New Zealand. Current Standards. mcnz.org.nz/our-standards/current-standards

6. Health Quality & Safety Commission. How to engage with consumers and whānau following an adverse event. 3 July 2023.

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