The newest member of leading health IT company Medtech Global may only be a few weeks old, but she’s already helped answer hundreds of customer questions.
Sara, Medtech’s new AI chatbot, has been hard at work since July offering support to customers around the clock.
Medtech is the only practice management system (PMS) provider in New Zealand using an AI chatbot for customer support queries.
Medtech is the country’s preferred PMS provider with around 70% of GP practices using Medtech 32 or Medtech Evolution.
Chrissie Patterson, Medtech’s product manager, says Sara is available to answer questions 24/7.
“It’s incredibly convenient, particularly for anyone who has a query on the weekend or outside usual business hours,” Chrissie says.
Another huge benefit is that a customer’s question can be answered in real time.
“This ends up saving customers a lot of time because they get a response straight away from Sara, rather than waiting on the phone for a response or waiting for an email from somebody at the support desk.”