Heroes of the front desk. Celebrating the great medical receptionist

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Heroes of the front desk. Celebrating the great medical receptionist

Bryn Jones

Lana McNicholas
Lana McNicholas is treasurer of PMAANZ

PMAANZ

Lana McNicholas knows the value of a good medical receptionist, especially given the stream of changing demands on general practice

The medical receptionist is often the one to encounter the angry or upset patient who is then friendly to the GP during their consultation The sk