Telehealth nurse missed red flags in elderly woman’s call: HDC

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Telehealth nurse missed red flags in elderly woman’s call: HDC

Patrice
Dougan
Call Centre Headset [CR Chainarong Prasertthai]
A telehealth nurse breached the code by failing to call an ambulance for a woman who had been vomiting for three days [Image: Chainarong Prasertthai on iStock] 
“The lack of critical thinking… is concerning”  An elderly woman died after a telehealth nurse failed to recognise the red flags in her call, th