Feedback wanted for HDC review of complaint process

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Feedback wanted for HDC review of complaint process

Morag McDowell
Comment typing computer laptop CR Christin Hume on Unsplash
Patients may be reluctant to raise concerns directly with a provider and often go straight to the HDC with a complaint [Christin Hume on Unsplash]

Morag McDowell explains that complaint processes are being reviewed by the HDC and seeks views from patients and practitioners

The relative visibility of HDC’s posters encourages people to come to HDC first, even where a conversation directly with the provider may be more appr