Complaints processes can have significant and long-term consequences

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Complaints processes can have significant and long-term consequences

Gaeline Phipps

Gaeline Phipps

Worried doctor
Receiving complaints can cause doctors gut-wrenching, anxiety- producing distress

Although the percentage of complaints that end up in discipline is small, the process involved can cause doctors considerable harm, as Wellington barrister Gaeline Phipps explains

In the 30 years I have been answering the advice line for medical indemnifiers, I have yet to receive a call from a doctor, notifying of a complaint,