The first time filling silences with assumptions – a particular risk when using the phone

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The First Time

The first time filling silences with assumptions – a particular risk when using the phone

24 April 2019

Jo Scott-Jones

Sunday 21 April 2019, 01:46 PM

A third of patients can be dealt with by phone

It’s the email from the practice manager you don’t want to open. “Subject: Patient event. Message: Dr Jo, the patient was one you phone-triaged on Monday…”

An increasing number of practices are using phone triage to assess all of the potential same-day consultations Key points Phone triage help

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How to Treat

Prostate cancer consultations are common in primary care and there is no one approach to testing and treatment that fits all patients. Urologist Simon van Rij discusses the key considerations and options for personalised care, appropriate investigation and treatment

Wednesday 11 September 2024, 12:45 AM