Action needed when staff tension becomes a headache for everyone, but where do you start?

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Action needed when staff tension becomes a headache for everyone, but where do you start?

Business deal

Dear Aunt MASie

GP reception
Investigate concerns and refer to your HR policies and code of conduct

There is an uncomfortable tension between two of my reception staff that is affecting the whole team. I know I must do something, but I’m not sure where to start.

Stressed Out, Hawke’s Bay

It is common that incompatibility presents after many months, or even years of small issues and friction, rather than after one or two isolated incide