Respiratory physician Lutz Beckert considers chronic obstructive pulmonary disease management, including the prevention of COPD, the importance of smoking cessation and pulmonary rehabilitation, and the lifesaving potential of addressing treatable traits. He also discusses the logic of inhaler therapy, moving from single therapy to dual and triple therapy when indicated, as well as other aspects of management
Which patients progress to making a complaint, and what can drive this?
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PRACTICE
Which patients progress to making a complaint, and what can drive this?
Wednesday 12 September 2018, 01:00 AM

Initiate a dialogue rather than invite a complaint
MEDICOLEGAL
Only a fraction of the patients who experience iatrogenic injury or perceive they had poor care actually make a complaint. Wellington barrister Gaeline Phipps looks at the data, and the effect your complaints policy and complaint handling can have
Key points, A relatively small proportion of patients with iatrogenic injury or other healthcare grievance proceed to making a complaint.
Non-complainants m
Kia ora and welcome to New Zealand Doctor Rata Aotearoa
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