Feedback loops: The patient voice on general practice care is getting louder

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RNZCGP CONFERENCE

Feedback loops: The patient voice on general practice care is getting louder

Ruth
Nicola
Brown
Smiley faces
Primary care patient surveys have yielded more than 65,000 responses since February 2016
In healthcare, you’re not [immediately] sure if you have had a good experience. It’s critically different from a satisfaction survey A daughter’s