How to deal with complaints in the workplace the correct way

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How to deal with complaints in the workplace the correct way

Fiona Mines

Monday 24 June 2024, 01:16 PM

Two women desk CR resume genius on Unsplash

Complaints about colleagues can be tricky to manage. Following due process and maintaining confidentiality are essential [Image: Resume Genius on Unsplash]

We have received a complaint from a staff member against another staff member. The complaint concerns their behaviour rather than their competence. Can you please give us some guidance on how to deal with this issue?

– Inhouse, Central New Zealand

Receiving a complaint from a staff member against another staff member is difficult, especially in a small team. It is important to follow the correct

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