When a complaint is handled well: Family’s story of swift readmission after discharge

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When a complaint is handled well: Family’s story of swift readmission after discharge

Amanda Cameron
North Shore Hospital ward
A ward sign notifies patients and visitors of an acute staffing shortage at North Shore Hospital

Amanda Cameron shares her experience of her mother’s discharge from a public hospital, as the HDC launches an online education programme about patient rights and complaints

I felt listened to, heard, understood and, crucially, she confirmed that mistakes were made The Health and Disability Commissioner launched three