Five tips for staying safe in a hostile world of patient complaints

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PRACTICE

Five tips for staying safe in a hostile world of patient complaints

Gaeline Phipps

Gaeline Phipps

Person using laptop Unsplash Glenn Carstens Peters
Taking thorough notes, even after phone consultations, is important

MEDICOLEGAL

Wellington barrister Gaeline Phipps shares some tips and reminders about practices that can help you be as prepared as possible if faced with an investigation into a patient interaction

Key points, Make thorough notes for all patient consultations, including those performed over the phone. Add to notes later if needed, but make it very clear wh