COVID-19 lines of communication: The extraordinary becomes ordinary

+In the spotlight
In print

COVID-19 lines of communication: The extraordinary becomes ordinary

Zahra
Shahtahmasebi
Healthline offices

Hundreds of staff, thousands of calls. Zahra Shahtahmasebi finds out how Homecare Medical fronted up to the need to expand New Zealand’s health call lines to cope with COVID-19

Andrew Slater never expected his call centre staff would be delivering babies over the phone on a regular basis. Mr Slater certainly didn’t foresee