Stressful council complaints journey is an almost never-ending story

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Stressful council complaints journey is an almost never-ending story

Gaeline Phipps

Gaeline Phipps

Man in tunnel
When in the midst of a complaints process, you may wonder if you’ll ever see light at the end of the tunnel [Image: Mahdi Dastmard on Unsplash]

Wellington barrister Gaeline Phipps looks at what goes on behind closed doors when a complaint is made against you

Key points, Seek support if going through a complaints process; many find it to be long and stressful. In an unknown number of cases, the Health and Disability , Pract Green w Pale Yellow
References

1. Health and Disability Commissioner. Annual Report for the year ended 30 June 2021.

2. Health Practitioners Competence Assurance Act 2003 s 70. “No action to be taken while matter under investigation by Health and Disability commissioner

3. Medical Council of New Zealand. 2021 Annual Report.