Should the HDC continue to perform formal investigations?

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Opinion

Should the HDC continue to perform formal investigations?

22 May 2024

Ben Gray

Wednesday 22 May 2024, 12:00 AM

Complaints Laptop CR Pakin Jarerndee on iStock

Complaints to the Health and Disability Commissioner are increasing, sitting at 36 per cent above pre-COVID levels [Image: Pakin Jarerndee on iStock]

The office of the Health and Disability Commissioner closed more than 6000 complaints last year, but is it best placed to assess quality, safety and accountability? Ben Gray takes a look

The main role of the office of the Health and Disability Commissioner is resolution of complaints. In 2022/23 it closed 6028 complaints. Complaints

Health Quality & Safety Commission

Quality

References

Health and Disability Commissioner. Health and Disability Commissioner Annual Report 2022-23 Auckland New Zealand 2023 [Available from: https://www.hdc.org.nz/media/wzpdch0g/hdc-annual-report-2023.pdf
The Code of Health and Disability Services Consumers' Rights, Stat. SR 1996/78 (1996)
Health Practitioner's Competence Assurance Act, (New Zealand Government 2003)
Example cases: 20HDC01927, 20HDC00717, 20HDC01892 22HDC00652
Bismark MM, Brennan TA, Paterson RJ, Davis PB, Studdert DM. Relationship between complaints and quality of care in New Zealand: a descriptive analysis of complainants and non-complainants following adverse events. Quality & Safety in Health Care 2006;15(1):17-22
22HDC010144, 21HDC02281
20HDC00038, 20 HDC00726
21 HDC01574
Health Practitioner's Competence Assurance Act, (New Zealand Government 2003), Sect 3(1),(2)(a)
22HDC00652, 21HDC00619 and 20HDC00717

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How to Treat

Specialist GP Nikki Vadgama provides some tips to make your next paediatric eczema consult easier. She includes a review of new guidelines, resources, websites and medications for paediatric eczema management

Wednesday 14 August 2024, 12:45 AM