Leading from the heart: Lessons from a practice manager, aka ‘shit-show supervisor’

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Leading from the heart: Lessons from a practice manager, aka ‘shit-show supervisor’

Paul Walmsley
Mug
Leadership has its rewards – the mug Paul Walmsley’s team bought him for his birthday [Image: Supplied]

Thirty years ago, Paul Walmsley thought great leadership meant having all the answers. Turns out he was wrong

I was convinced that if I just directed everyone perfectly, we’d deliver impeccable services every time Almost 30 years ago, I stepped into my fi