The first time dealing with ‘heartsink’ from the last appointment on a Friday afternoon

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The first time dealing with ‘heartsink’ from the last appointment on a Friday afternoon

Jo Scott-Jones

Jo Scott-Jones

Stress
Create structures to save yourself from Friday afternoon ‘heartsink’

FIRST TIME

“No appointment, no care” is a harsh measure and a sign that a clinic needs help. Instead, GP Jo Scott-Jones suggests trying some preventive techniques for managing the chaos that is common at the end of each day, particularly on Fridays

Key points, Triaging same-day appointments allows appropriate people and processes to be put in place to prevent painfully long consultations. Having “urgent ca