First steps: Share the love – label the relationship as ‘heartsink’, not the patient

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First steps: Share the love – label the relationship as ‘heartsink’, not the patient

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The Registrar Panel

The registrar panel

Q: “I feel like I have a few heartsink patients because nobody else in my practice wants to deal with them. How can I make a difference for them in my short time here, and how do I stop myself feeling that way about them too?”

 A: We all have our fair share of “heartsink patients” that are usually waiting for us on our return from holiday! Just being there to listen and c, Stephanie Taylor 2017, STEPHANIE TAYLOR – GP since 2004, RNZCGP examiner and practising at St Heliers Medical, Auckland