Complaints: A stimulus for positive change

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FROM THE HDC

Complaints: A stimulus for positive change

From the Office of the Health and Disablity Commissioner
Morag McDowell_New HDC
Morag McDowell

As the health reforms approach, it’s as important as ever to hear the consumer’s voice in formal complaints, writes Morag McDowell

We’re living in a unique time, when the health and dis­ability system has been thrust to the front and centre of the public’s consciousness. The s