When a complaint is well handled

+Opinion
Reporter's diary

When a complaint is well handled

By Amanda Cameron
North shore hospital ward
A ward sign notifies patients and visitors of an “acute staffing shortage” at North Shore Hospital

New Zealand Doctor Rata Aotearoa reporter Amanda Cameron made a complaint about the care her mother received – and was happy with the outcome

“I felt listened to, heard, understood and, crucially, she confirmed that mistakes were made, and she would investigate to find out what went wrong”