Complaints: A stimulus for positive change

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Complaints: A stimulus for positive change

Morag McDowell
Morag McDowell_New HDC
Morag McDowell

FROM THE HDC

As the health reforms approach, it’s as important as ever to hear the consumer’s voice in formal complaints, writes Morag McDowell

We’re living in a unique time, when the health and dis­ability system has been thrust to the front and centre of the public’s consciousness. The s