The art of the humble apology

+In the spotlight
In print
COVER STORY

The art of the humble apology

Sorry

Apologising doesn’t come easy to many, but a good apology can heal many emotional wounds. Fiona Thomas asks the experts to shed light on the controversial doctor-to-patient apology

The HDC has directed that I apologise to you. I am therefore writing to you to apologise for the findings made by the commissioner SORRY SEEMS to, Gaeline Phipps, Wellington barrister Gaeline Phipps