Isobel’s story shows protocol-perfect care doesn’t matter to patients

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Isobel’s story shows protocol-perfect care doesn’t matter to patients

Keira Louise
Stephenson
Paul Fake and Emily Powell
Wellington Free Ambulance Service managers Paul Fake and Emily Powell are challenging health workers to listen to and reflect on patient experience
The most important thing for Isobel was being able to take an overnight bag to hospital  Patient satisfaction and patient experience are not the