Anger sees growth in HDC complaints - Patients fling abuse, aggression and complaints at general practice

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Anger sees growth in HDC complaints - Patients fling abuse, aggression and complaints at general practice

Zahra
Shahtahmasebi
Michelle Te Kira
Practice managers’ leader Michelle Te Kira says some patients get abusive over COVID-19 infection control [NZD]
Key points, Recruitment of reception and administrative staff is more difficult amid patients’ obvious anger about COVID19 restrictions. Patients are also flood, BACK panel - grey