Phone ping-pong, missed messages could easily have led to fatal clot

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In print

Phone ping-pong, missed messages could easily have led to fatal clot

Jonathan Bentley

Jonathan Bentley

REAL CASES
gp waiting room, time, wait
When the patient rings back, the receptionist taking the call will always be the one not in the loop

An incomplete handover at reception and unanswered calls create a circle of frustration and delay that could have ended badly for an elderly patient with growing cellulitis

Complaints are on the rise, and everyone is a consumer. Meaning, as well as being good doctors, we also have to be good communicators and pro­vide goo